Terms and Conditions
In mutual agreement between Tours Paradise and our clients from now on, we establish the following terms:
We are intermediaries between the clients and the Tour Operators in Costa Rica. We will not run with personal commitment by delays, insufficiency, accidents or some other anomaly that can happen at the moment of the services offered.
However, we always keep constant communication with the Tour Operators, by any anomaly that may arise. When booking any tour through our website (Tours Paradise), you can be assured that we will always be vigilant that everything is to your liking and security.
1-) All our tour providers have insurance policy, therefore any claim by accident should be made directly with the operator of the requested tour.
2-) All rates are quoted in US dollars.
3-) We will provide the best service, quality and prices to our clients.
4-) For groups, the services asked for “The Client” can be varied if it is notified 30 days before the arrival date of the group to Costa Rica.
Privacy Policy
Important: All information will be kept confidential. We inform our clients that their personal data, such as email address, telephone number, and personal identification number, are used exclusively for processing payment and confirming the requested tour.
We comply with Costa Rican law (Law #8968, Protection of Personal Data). Under no circumstances will we sell or share our clients’ personal data with third parties, except for processing refunds, payment claims, or complying with any legal obligation.
These Terms and Conditions are governed by the laws of Costa Rica. Tours Paradise reserves the right to modify the content of this document at any time to adapt it to new legislation or commercial practices. It is the client’s responsibility to consult the current terms and conditions at the time of payment for each transaction.
Financial Security and Card Processing
Credit and debit card information is not stored on our local infrastructure or database. All electronic payments are processed through certified payment links that guarantee encryption and protection of financial transactions.
RESERVATION & PAYMENT POLICIES
BOOKING A TOUR?
Request a reservation is very easy on each tour on our website you will see an option that says Book this tour or Reserve Here. All you have to do is fill out the form and we will contact you to formalize the reservation also agree with the payment method that best works for you.
Since we offer daily tours, there are no conditions on the lead time in which to make a reservation, almost all tours require a minimum of 2 passengers to operate. The client will be informed immediately if we don´t have the minimum number of people required to operate the tour.
- If you want to book a last-minute trip, please contact us for assistance to the Following email address: reserve@toursparadise.com or call us from USA & CANADA at: +506 8597 0935. You can also contact us via
PAYMENTS & PROCEDURES:
For groups: The Tours Operators request a 25% of the total amount invoiced 45 days before the group arrival date, final payment 30 days before the group arrival date.
Once being the group in Costa Rica any additional cost will have to be cancelled before the group departure.
- You can pay by Credit or Debit card (Visa, Master Card & AMEX). Once the reservation is confirmed for the date that the client previously chose, we will send you a link via Email or WhatsApp, so that you can pay online with the 3D Security, requested by VISA, MASTER CARD and AMEX, brands and Supported by the National Bank of Costa Rica and Bank of Costa Rica.
- All tours must be pre-paid at least one day before to confirm the reservation.
- We do not accept payments made by third parties; the payment must be made by someone who will do the tour.
“Note that the service is not confirmed until full payment is received.”
CANCELATIONS & REFUNDS
Reservations will be guaranteed once the client makes the payment. We will be responsible for monitoring the entire operation of the tour with our suppliers.
Consequently, all cancellations are made 72 hours before the tour, the client will have a 100% refund.
- ** It is important that the client understands that any cancellation made with LESS THAN 72 HOURS will incur a penalty of 100% inevitable, therefore there would be NO REFUND.
- However, worth mentioning that if the cancellation is on our part, due to force majeure, such as landslides or bad weather, the client will receive 100% of the refund.
- If a customer reserves a Combo Tour but then wishes not to enjoy any of the activities offered in the package, we will not refund money for a decision made by the client at the last moment.
- ** Please be punctual: Clients must wait for transportation in the Hotel Lobby or at the place and time agreed upon when the reservation is confirmed, otherwise it will be considered a No Show and no money will be refunded.
- Groups of 10 pax and up: 15 days before: 100% refund, from 14 to 10 days: 75% refund of 9-7 days: 50% refund, less than 7 days: NO REFUNDS. NO SHOWS = No refund, 100% cancellation is charged. Please be punctual with the agreed time for the pick-up. If the client does not show up on the agreed date, place and time, No refund of money.
IMPORTANT NOTE: If Tours Paradise must make a refund to a client in the cases described above, it would be solely and exclusively to the SAME CREDIT or DEBIT CARD with which the client paid for the tour. No refund will be made to another account or card.
NOTE: CANCELLATIONS FOR SHARED TRANSPORTATIONS.
- Any cancellation of a Shared Transportation reservation less than 72 hours before departure date agreed with the client, including last-minute reservations (services reserved within 48 hours) will incur a 100% charge.
BOOKING MODIFICATIONS.
- Any reservation modification notified with more than 48 hours prior to departure date = NO modification charge.
- Date modification notice with less than 48 hours prior to departure will be penalized according to the cancellation policies.
PROCESS TO MAKE CANCELLATION OR MODIFICATION
- All CANCELATIONS OR MODIFICATIONS must be sent in writing to the email: reserve@toursparadise.com
- Only a representative of Tours Paradise can cancel the reservation and will notify the client by EMAIL.
SAFETY POLICIES: To make the trips more enjoyable & safer, we’d like to tell you about our safe policies.
** We reserve the right to cancel any trip due to unsafe conditions and will only run a tour according to established company policies. Full refund is given if no tour is run. For reasons beyond our control (climate, river levels, etc.)
- **Rafting, Zip lines, canyoneering and many other adventures involve some inherent risk and physical exertion, so you must be in good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medication such as allergy pills and need them with you or have other medical concerns, please inform the guide.
**Costa Rica’s natural environment is filled with insects, snakes, crocodiles & other wildlife. In addition, landslides, falling rocks & sudden floods are possible..
——– - Clients taking the tour to Tortuga Island are reminded that swimming is not recommended after lunch, at least not for 45 minutes after lunch. Thus avoiding some type of indigestion.
- **Rafting, Zip lines, canyoneering and many other adventures involve some inherent risk and physical exertion, so you must be in good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medication such as allergy pills and need them with you or have other medical concerns, please inform the guide.
- We are not held responsible for any of the above. Each tour operator with whom we work has their own accident insurance.
Please contact us if you have concerns about this.
——- - We may cancel the tour to any client that seems unfit to do a tour for their own safety and/or safety of clients and guides. Clients must not be under the influence of drugs or alcohol.
—— - **We recommend closed shoes for hikes, horseback, Zip line & Canyoneering.
- **Do not take valuables on tours like jewelry, passports, etc.
———- - Note: We are not responsible for lost, broken or stolen items, safeguarding of all personal items are the responsibility of the customer.
———- - By making payment for any service, participants agree to accept the terms and conditions previously mentioned. No person other than an official document written (by Tours Paradise), is authorized to waive or alter any condition with the foregoing.
