FAQs

FAQs

We are happy to answer your questions

If you travel in a group and want to book a day trip, please contact us.info@toursparadise.com We offer group discounts.!!
All tours operate with a minimum of 2 to 4 people depending on the tour. If you are traveling alone and want to book a tour, please contact us to see if we have available the service you want, either by phone or WhatsApp at 8597 0935, also via email to info@toursparadise.com
In the main menu you can see a link that says Day Trips, there you can see the category of private trips, prices, you will also see the information of each trip. If you have any additional questions, please do not hesitate to contact us by email at info@toursparadise.com or by
We understand that you don´t have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID o pasport matching your reservation and also the confirmation number that we send you after you make your reservation.
NO, we do not charge any extra fees or fuel surcharges. The listed price is including tax..
Yes, you can use your credit cards. We prefer Master Card or Visa. For some trips it is possible to pay with cash to the Guide. Contact us for more information.
Payments can be made in US dollars or colones at the current sale exchange rate of the Banco Nacional de Costa Rica
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
Not much. We do suggest you bring appropriate clothing to fit the season, Hat, Jacket, Walking shoes, Insect repellent, Binoculars, Camera, Raincoat, Sunscreen and Water.
Wear whatever is comfortable for you. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable
Request a reservation is very easy, in each tour on our website you will see an option that says RESERVATION. All you have to do is fill out the form and we will contact you to formalize the reservation and agree which payment method is better for you.
If you need to book a last minute tour, please contact us at the following email address: info@toursparadise.com or call us from the US and CANADA at: +506 8597 0935. You can also contact us via: . We will be happy to help you make the most of your vacation. Due to the fact that we offer daily trips, there are no conditions on the lead time in which to make a reservation, almost all tours require a minimum of 2 to 4 passengers to operate, the client will be informed immediately if we do not have the minimum of people required to operate the trip. If the customer agrees we would put on a waiting list while the tour opens.
To cancel a reservation you must notify us by mail 72 hours prior to your scheduled trip, in order to obtain a full refund. If you send the notification within 72 hours a penalty fee of $ 35 will be charged. There are no refunds for cancellations within 24 hours before the trip or if you decide not to show up at the time and place agreed in the confirmation we send you previously.