FAQs

FAQs
We are happy to answer your questions

[toggle_box] [toggle_item title=”TRAVELLING IN GROUP” active=”true”]If you travel in a group and want to book a tour, please contact us.
We offer group discounts.!![/toggle_item] [toggle_item title=”TRAVELLING SOLO“]

All tours operate with a minimum of 2 to 4 people depending on the tour.
If you are traveling alone and want to book a tour, please contact us to see if we have available the service you want, either by phone at 8597 0935 or via email at info@toursparadise.com[/toggle_item] [toggle_item title=”HOW MUCH DOES IT COST TO DO A PRIVATE TOUR?“] Please contact us to get the latest information on your desired trip.
info@toursparadise.com[/toggle_item] [toggle_item title=”PAYMENT “] Should I print a receipt to show the tour guide?
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.
[divider] [space height=”1″] Are there any extra fees that I will have to pay on top of the listed price?
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
[divider] [space height=”1″] Can I pay with cash USD dollars, or only local currency (colones).?
Payments can be made either in USD dollars or colones at current exchange rate of the Central Bank of Costa Rica.
[divider] [space height=”1″] Can I pay with my credit card.?
Yes, you can use your credit cards. We prefer Master Card or Visa.
[divider] [space height=”1″] You can also pay by PayPal, which is one of the safest online payment methods.
[divider] [space height=”1″] Sometimes it is possible to pay to the Guide. Contact us for better information.
[/toggle_item] [toggle_item title=”PREPARATION “]What do I need to bring?

Not much. We do suggest you bring appropriate clothing to fit the season, Hat, Jacket, Walking shoes, Insect repellent, Binoculars, Camera, Raincoat, Sunscreen and Water.
[divider] [space height=”1″] What should I wear?
Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable[/toggle_item] [toggle_item title=”RESERVATION“] Do I have to make a reservation or can I just show up?
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
[divider] [space height=”1″] Booking a tour?
Request a reservation is very easy, in each tour on our website you will see an option that says Book This Tour or Reserve Here. All you have to do is fill out the form and we will contact you to formalize the reservation, also agree with the payment method that best works for you.
[divider] [space height=”0″] Due to the fact that we offer daily tours, there are no conditions on the lead time in which to make a reservation, almost all tours require a minimum of 2 passengers to operate, the customer will be informed immediately if we do not have the minimum of people required to operate the tour. If the customer agrees we would put on a waiting list while the tour opens.
[divider] [space height=”1″] **If you need to book a last minute tour, please contact us to the Following email address: info@toursparadise.com or call us toll free from USA & CANADA at: 1-877-761-7071. Or our Local phone number: 8597 0935. We will be happy to help you to enjoy the most of your vacation..
[divider] [space height=”1″] What is your refund and cancellation policy?
[divider] [space height=”1″] You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour or if you decide not to show up.
[/toggle_item] [toggle_item title=”WEATHER “]

Are we going hiking even though it’s raining and windy?
We do hike in the rain, wind and any other weather conditions that nature decides to throw at us. If the weather is unsafe for any reason, the trip will be changed or postponed. [divider] [space height=”1″] You will be notified the week of your trip if there are changes due to weather.[/toggle_item] [/toggle_box]