We are happy to answer your questions
TRAVELLING IN GROUP:
If you travel in a group and want to book a day trip, please contact us. firstname.lastname@example.org We offer group discounts.!!
All tours operate with a minimum of 2 to 4 people depending on the tour. If you are traveling alone and want to book a tour, please contact us to see if we have available the service you want, either by phone or WhatsApp at 8597 0935, also via email to email@example.com
HOW MUCH DOES IT COST A PRIVATE TOUR?
In the main menu you can see a link that says Day Trips, there you can see the category of private trips, prices, you will also see the information of each trip. If you have any additional questions, please do not hesitate to contact us by email at firstname.lastname@example.org or by
SHOULD I PRINT A RECEIPT TO SHOW THE TOUR GUIDE?
We understand that you don´t have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID o pasport matching your reservation and also the confirmation number that we send you after you make your reservation.
ARE THERE ANY EXTRA FEE?
NO, we do not charge any extra fees or fuel surcharges. The listed price is including tax.
CAN I PAY WITH MY CREDIT CARD?
Yes, you can use your credit or debit cards. We only accept Master Card or Visa. For some trips it is possible to pay with cash to the Guide. Contact us for more information.
CAN I PAY WITH CASH USD DOLLAR OR ONLY WITH LOCAL CURRENCY (Colones)
You can pay either with US dollars or with Costa Rican Colones at the exchange rate of Banco Nacional de Costa Rica
DO I HAVE TO MAKE A RESERVATION OR CAN I JUST SHOW UP?
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
WHAT TO BRING?
Not much. We do suggest you bring appropriate clothing to fit the season, Hat, Jacket, Walking shoes, Insect repellent, Binoculars, Camera, Raincoat, Sunscreen and Water.
WHAT SHOULD I WEAR?
Wear whatever is comfortable for you. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable
HOW TO BOOK A TRIP?
Request a reservation is very easy, in each tour on our website you will see an option that says RESERVATION. All you have to do is fill out the form and we will contact you to formalize the reservation and agree which payment method is better for you.
CAN I BOOK LAST MINUTE?
If you need to book a last minute tour, please contact us at the following email address: email@example.com or call us from the US and CANADA at: +506 8597 0935. You can also contact us via: . We will be happy to help you make the most of your vacation. Due to the fact that we offer daily trips, there are no conditions on the lead time in which to make a reservation, almost all tours require a minimum of 2 to 4 passengers to operate, the client will be informed immediately if we do not have the minimum of people required to operate the trip. If the customer agrees we would put on a waiting list while the tour opens.
CANCELATION & REFUNDS POLICY?
From the time that a reservation it is guaranteed with the payment, we are responsible for monitoring the operation of the tour booked with the suppliers.
Consequently all cancellation made 48 before the tour, the client will have a 100% refund.
For cancellations made between 48 and 24 hours before the tour date we´ll give the refund with a charge of 4% penalty for Bank and Administrative Expenses, which will be reduced from the total amount paid by the client.
** It is important that the client understands that any cancellation made with LESS THAN 24 HOURS will incur a penalty of 100% inevitable, therefore there would be NO REFUND.
However, if the client make a cancelation due to a FORCE MAJEURE, the client must prove this event and send the evidence to firstname.lastname@example.org In this case, we could make the refund of money, for which we will only deduct the Bank and Administrative Expenses for such process, which will be 4% of the total amount.
** It is worth mentioning that if the cancellation is on our part, due to force majeure, such as landslides or bad weather, the client will receive 100% of the refund.
PROCESS TO MAKE A CANCELLATION.
All CANCELATIONS must be sent in writing to the email: email@example.com
• Only a representative of Tours Paradise can cancel a reservation and will notify to the client by EMAIL.