Costa-Rica-tours

Terms and Conditions

Terms and Conditions

In mutual agreement between (Tours Paradise and our clients from now on, we establish the following terms:

*We want to be honest with you. We are not the operators of the tours offered in our blogs. We just are intermediaries between the clients and the suppliers companies of services in Costa Rica such as; Hotels, Restaurants, Marine, Land tours and Aerial Transport, we will not run with the personal commitment by delays, insufficiency, accidents or some other anomaly that can happen at the moment of the offered services.

However, we always keep constant communication with the tour operators, by any anomaly that may arise.
When booking any tour through our travel blogs, Tours Paradise or Arenal Park, you can be assured that we will always be vigilant that everything is to your liking and security.

1-) All of our service providers have insurance policy, therefore any claim by accident should be made directly with the operator of the requested tour.
2-) All rates are quoted in US dolars.
3-) “We will facilitate the best services and prices in the market to the client, always offering our quality.
4-) For groups, the services asked for “The Client” can be varied if it is notified 30 days before the arrival date of the group to the country.

Important: All information is kept confidential.

Reservation & Payment Policies

Booking a tour?
Request a reservation is very easy, in each tour on our website you will see an option that says Book this tour or Reserve Here. All you have to do is fill out the form and we will contact you to formalize the reservation also agree with the payment method that best works for you.

Due to the fact that we offer daily tours, there are no conditions on the lead time in which to make a reservation, almost all tours require a minimum of 2 passengers to operate, the customer will be informed immediately if we do not have the minimum of people required to operate the tour.
In this case if the customer agrees we would put on a waiting list while the tour opens.

**If you need to book a tour in less than 24 hours, please contact us to the Following email address: info@toursparadise.com or call us toll free from USA & CANADA at: 1-877-761-7071. Or our Local phone number: 8597 0935. We will be happy to help you to enjoy the most of your vacation.

Payments & Procedures:

For groups: The Tours Operators request a 25% of the total amount invoiced 45 days before the group arrival date, final payment 30 days before the group arrival date.
Once being the group in the country any additional cost will have to be cancelled before the group departure.
Any banking fee should be covered by “The Client”:

Note that the service is not guaranteed until full payment is received.

**Payment can be made to PayPal (You will receive an invoice from PayPal for the corresponding payment).
**By Credit card via a signed credit card authorization form (Visa/MasterCard/American Express). Your credit card will not be charged until we can confirm the operation of the tour on the selected date.
**Or through transfer or Bank Deposit to the account we will send you once we have confirmed whether the requested tour is available
**In some instances the customer may pay the day of the tour. Contact us for better information .

**All tours must be prepaid. If you want to book an activity and it was decided at the last minute, please contact us for assistance.

CANCELATIONS

From the time that the reservation is guaranteed with payment, we are responsible for monitoring the operation of the tour booked with the suppliers.
Consequently all cancellation of a tour with less than 24 hours will incur a penalty of 100% inevitable.

However in the previous point, if for any reason of force majeure the passenger needs to cancel the reservation with an advance of less than 24 hours, we could allow a change of date of service, as long as it is a regular tour (One day tour.)

If a customer reserves a Combo Tour but then wishes not to enjoy any of the activities offered in the package, We will not refund money for a decision made by the client at the last moment. Usually it is the tour operator who charges the tours, therefore when you take a tour, the tour operator will give you the respective invoice.

In case of total cancellation of a tour by “The Client”, “We will proceed with refunds of deposits already made with minimum 30 days prior. When the cancellation is made with less than 24 hours, no refunds are made.

Groups of 10 pax and up: 15 days before: 100% refund, from 14 to 10 days: 75% refund of 9-7 days: 50% refund, less than 7 days: NO RETURNS
Note: Any cancellation of a tour must be made 24 hours in advance of departure time of the tour, it must be sent in writing to info@toursparadise.com or info@arenalpark.com
All cancellation of a tour with less than 24 hours will incur a penalty of 100% inevitable.

SAFETY POLICIES
To make the trips more enjoyable & safe, we’d like to tell you about our safe policies.

** We reserves the right to cancel any trip due to unsafe conditions and will only run a tour according to established company policies. Full refund is given if no tour is run. For reasons beyond our control (climate, river levels, etc.)

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**Rafting, Zip lines, canyoneering and many other adventures involve some inherent risk and physical exertion, so you must be in good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medication such as allergy pills and need them with you or have other medical concerns, please inform the guide.
**Costa Rica’s natural environment is filled with insects, snakes, crocodiles & other wildlife. In addition, landslides, falling rocks & sudden floods are possible.
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We are not held responsible for any of the above. Each tour operator with whom we work have their own accident insurance.
Please contact us should you have concerns about this.
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We may cancel the tour to any client that seen unfit to do a tour for their own safety and/or safety of clients and guides. Clients must not be under the influence of drugs or alcohol.
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**We recommend closed shoes for hikes, horseback, Zip line & canyoneering.
**Do not take valuables on tours like jewelry, passports, etc.
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Note: We are not responsible for lost, broken or stolen items, safeguarding of all personal items are the responsibility of the customer.
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By made the payment for any service, participants agree to accept the terms and conditions previously mentioned. No person other than an official document written (Tours Paradise & Arenal Pak), is authorized to waive or alter any condition with the foregoing.